How to Find the Right Auto Repair Shop

Authorized dealer or independent workshop: which is the better choice if the broken car needs to be repaired in the car workshop? Reasons include but not limited to:

  • Authorized workshops first choice for young vehicles
  • Independent workshops are often cheaper
  • The repair shop should be at the motor vehicle guild

At some point, every car has to be repaired. But when the vehicle has to be repaired, choosing the right company is not just a question of sympathy. Because depending on the problem and vehicle age one can contact a workshop of the car brand or a free workshop to be recommended.

Authorized workshops: important for a warranty claim

In authorized workshops there is a whole spectrum, from oil changes offered in the electronics on inspections and repairs standard way to solve knotty problems, but that comes at a price.

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You have come to the right place if you are still driving a new car and it is a question of repairs under the two-year liability for material defects.

You are also at the right place in the authorized workshop when it comes to repairs from the manufacturer’s guarantee for new vehicles. This repair must be carried out here and is also free of charge.

Regardless of the age of the vehicle, the following applies: The authorized workshop often finds it easier to track down complicated errors due to their experience with the vehicles of one brand. Besides, there are brand-specific diagnostic equipment, failure databases, and a specialist hotline available.

Problem case: goodwill

After the warranty has expired, the manufacturer sometimes pays for repair costs as a gesture of goodwill. This is a voluntary service without a legal obligation, which is often rejected if previous work on the vehicle has not been carried out completely in an authorized workshop.

Goodwill is usually also ruled out if the vehicle is a re-import or certain mileage and age limits are exceeded.

Independent workshops: Manufacturers have to accept repairs

For repairs other than those mentioned above, you can contact independent workshops for your repair order.

As a general rule, the manufacturers must accept that inspections or accident repairs are carried out in an independent workshop even during the guarantee period – if work is carried out there according to the manufacturer’s instructions!

The manufacturer may not refuse guarantee services because this work was carried out in an independent workshop.

Independent workshops usually focus on maintenance and standard work; cheaper hourly rates often apply.  For repairs, cheaper spare parts from the independent parts trade are primarily used (instead of original spare parts from the vehicle manufacturer). This type of workshop is particularly suitable for cars from around four years of age.

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